An overpayment of Housing Benefit is an amount which has been paid or allowed to which there is no entitlement under the Housing Benefit regulations. Overpayments are generally created through a formal review of benefit entitlement.
In fulfilling our strategy on Housing Benefit Overpayments, we aim to provide a quality service, achieve a high level of debt collection whilst at the same time maintaining a high level of customer care. Customers are to be treated with courtesy, understanding and fairness. It is essential that we administer and recover overpayments effectively and efficiently, as this will:
- Maximise collection and reduce loss to public funds.
- Demonstrate the council's commitment to accuracy and adherence to regulations.
- Help provide a quality and value for money service to its customers.
- Deter fraud and error.
How to pay back Housing Benefit overpayment
There are a number of ways you can pay back an overpayment including online or by using our automated phone payment system.