We always strive to deal with Housing Benefit and Council Tax Support claims as quickly as we can. When it's very busy, we can't guarantee we'll always achieve our standards but we'll always try our best.
Housing Benefit and Council Tax Support processing times
We process most new claims and changes in circumstances within 2 weeks.
It will take longer if we have to wait for your supporting evidence, but once you've provided this we'll process your claim straight away.
Ringing us for help with your claim
We try to answer phone calls within 20 seconds during office hours. Please bear with us when we're very busy, we always try to take your call as soon as we can.
Changes to your Council Tax account
Most of the changes that are needed to Council Tax accounts are done within 2 weeks but if we need further information to make the change it might take us slightly longer.