What are the values about?
The Rochdale Way sets out the values that are at the heart of
how we approach all of the work we do. To help us all make these
values real, a set of underpinning behaviours have been gathered
and developed from the active participation of over 300 staff.
The general aspiration is that through the widespread adoption
of these values and behaviours Rochdale Borough Council will
provide even more customer focussed services and also be a more
satisfying place to work.
As an organisation, we are still facing huge changes and it is
times like these where values are more important than ever and
provide a recognised approach to support everyone through these
These are values that have been developed by you and your
colleagues and that you feel we should all be working to.
The values have now been incorporated into the recruitment
process and are found on all job descriptions and person
These behaviours are linked to the new Personal Development
Review process which is an integral part of the Rochdale Way.
Our values and behaviours
These are the values they agreed we need to embed in to our
- Focusing on customers - We treat our customers
fairly, and listen to their needs. We keep them informed, manage
their expectations and deliver the services they need.
- Valuing our people - We respect others points
of view and give them freedom to use their initiative. We encourage
all team members to participate fully and we recognise and
acknowledge when work is done well. We celebrate and promote the
diversity of our workforce.
- Acting with integrity - We're open and honest
with each other and our customers, and respect that people have
different opinions and points of view. We take responsibility for
our actions and hold our hands up when we make mistakes.
- Using time and money wisely - We work as a
team to plan activities that achieve our goals and we ensure tasks
are allocated to the right people. We share good practise with
others and continually make every effort to improve the way we
- Working together - We work as a team to create
a fun and friendly environment where all staff can work closely
with their colleagues and our partners. We work together to achieve
the best possible outcomes for our customers.
- Always learning and improving - We're always
looking for new ways to improve the services we deliver to our
customers. We create an environment which enables learning and
encourages and supports challenge. We support people to take risks
and learn from our mistakes.