The Corporate Debt Management Policy is our statement on how we will work with our customers to raise and collect debt.
The policy is in recognition that it is good practice to communicate our Debt Management Policy to key stakeholders. This promotes efficiency and consistency in the raising and collection of debt. This is important as the collection of due income is vital in providing resources to continue to deliver services.
For the purposes of this policy, a debt is defined as any amount of income owed to the council. All council bills and invoices will be raised as soon as it is practicable, and will include full and relevant information as to:
- What the bill is for.
- When payments are due.
- How to pay the bill.
- How and who to contact for further information and advice.
Anyone who receives an invoice, request for payment or a penalty notice is in debt until it's paid.