The Freedom of Information (FOI) Act 2000 gives a general right of access to all types of recorded information held by us. It sets out exemptions from that right and places a number of obligations on us.
Any person who makes a request for information from us must be informed whether we hold that information and supplied with it, subject to certain exemptions.
You can access a full list of exemptions and further guidance at the how to access information from a public body page on the Information Commissioner's Office website
How do I submit a Freedom of Information request?
Please read our Publication Scheme to check that the information you require is not already published before applying.
- Your request must me made by letter or email.
- You must include your title and full name, or if making a business request, the name of your company.
- Be as specific as possible about the information you require.
- Provide a postal or email address.
Requests should be sent to our contact details.
Once your request has been received you will receive a letter or email confirming receipt of your request and provide you with a reference number.
Your request will then be considered under the Freedom of Information Act, and a response will be provided within 20 working days of receiving your request.
How do I complain?
If you're unhappy with the service you've received or wish to make a complaint or appeal against any decision we've made please contact us first.
Should you still disagree with the decision following the appeal you may wish to contact the Office of the Information Commissioner:
Office of the Information Commissioner
Cheshire SK9 5AF
Telephone: 0303 123 1113
What are the Environmental Information Regulations?
The Environmental Information Regulations give statutory access to environmental information held by public bodies. You can access further guidance on the regulations at the how to access information from a public body page on the Information Commissioner's Office website
What are the reasons to refuse a request?
We can refuse a request if:
- It would cost too much to comply;
- The request is vexatious or repeated; or
- The information is exempt from disclosure under one of the exemptions in the Act.
When refusing we must send the requester a written refusal notice.
We will check the identity of requesters in some instances to ensure that requests are valid as defined in Section 8 (b) of the Freedom of Information Act 2000. This is in accordance with the guidance of the Information Commissioner.
Find more information on reasons for refusing a request: