We're receiving a high volume of calls at the moment and, therefore, it may take us longer to answer your call.
We thank you for helping us reduce costs by using our online services and apologise for any inconvenience.
Emergency out of hours phone numbers
Our contact centre out of hours and emergency line is open Monday 11am-11.30am; Monday-Friday 5.30pm-8.30am; and anytime weekends and bank holidays.
Our contact centre lines are open Monday-Friday 8.30am-5.30pm. We're closed for training on Monday between 11am-11.30am, however, you can still contact us for any emergencies using our emergency out of hours phone number.
To ensure you keep your details secure please don't send us personal or sensitive information by email; we'll contact you if we need more details.
Other council contacts
Adult Social Care
- 0300 303 8886, Monday-Friday 8.30am-4.45pm
Children's social services - report concerns about a child who has suffered harm, neglect or abuse
- 0300 303 0440, Monday-Friday 8.30am-4.45pm
Township offices - find out how to get involved in local decision making and to influence services in your area. Offices are open Monday-Friday 9am-5pm.
Bank and public holidays
Please note all council offices are closed on bank and public holidays, however, you can continue to access online services across these dates.
Our Contact Centre will remain open for
emergency calls only.
View changes to services over bank and public holidays.