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Visit us at a customer service centre

COVID-19: there is a very limited face-to-service at Rochdale Customer Service Centre for benefit claims. All other Customer Service Centres are closed.

Please DO NOT visit our customer service centre if you or any of your household are showing any coronavirus symptoms or self-isolating.


We've 7 customer service centres based in libraries across the borough. Please check the details on this page to see which have both staff on hand and self-serve facilities, and which only have self-serve facilities.

Sorry, we closed on bank holidays. See service changes over bank holidays.

Rochdale customer service centre

Address: Rochdale Central Library, Number One Riverside, Smith Street, Rochdale OL16 1XU.

Facilities and services: this is a staffed customer service centre.

You can:

  • Get face-to-face help and advice about any council service from our customer service officers
  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9am-5pm
  • Tuesday: 9am-5pm
  • Wednesday: 9am-5pm
  • Thursday: 9am-5pm
  • Friday: 9am-5pm
  • Saturday: closed
  • Sunday: closed

Heywood customer service centre

Address: Heywood Library, Lance Corporal Stephen Shaw M C Way, Heywood OL10 1LL.

Facilities: this is a staffed customer service centre.

You can:

  • Get face-to-face help and advice about any council service from our customer service officers
  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9.30am-5pm
  • Tuesday: 9.30am-5pm
  • Wednesday: 9.30am-12.30pm
  • Thursday: 9.30am-5pm
  • Friday: 9.30am-5pm
  • Saturday: closed
  • Sunday: closed

Middleton customer service centre

Address: Middleton Library, Long Street, Middleton M24 6DU.

Facilities: this is a staffed customer service centre.

You can:

  • Get face-to-face help and advice about any council service from our customer service officers
  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9am-5pm
  • Tuesday: 9.am-5pm
  • Wednesday: 9am-12.30pm
  • Thursday: 9am-5pm
  • Friday: 9.30am-5pm
  • Saturday: closed
  • Sunday: closed

Littleborough customer service centre

Address: Littleborough Library, Hare Hill Park, Littleborough OL15 9HE.

Facilities: there are no staff available here for face-to-face advice. This is a self-serve customer service centre.

You can:

  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours. .

  • Monday: 9.30am-7pm
  • Tuesday: 9.30am-5pm
  • Wednesday: closed
  • Thursday: closed
  • Friday: 9.30am-5pm
  • Saturday: 9.30am-12.30pm
  • Sunday: closed

Milnrow customer service centre

Address: Milnrow Library, Newhey Road, Milnrow OL16 3PS.

Facilities: there are no staff available here for face-to-face advice. This is a self-serve customer service.

You can:

  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9.30am-7pm
  • Tuesday: 9.30am-5pm
  • Wednesday: closed
  • Thursday: 9am-5pm
  • Friday: 9.30am-5pm
  • Saturday: 9.30am-12.30pm
  • Sunday: closed

Smallbridge customer service centre

Address: Smallbridge Library, Stevenson Square, Rochdale OL12 9SA.

Facilities: there are no staff available here for face-to-face advice. This is a self-serve customer service centre.

You can:

  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9am-4.30pm
  • Tuesday: 9.30am-12.30pm
  • Wednesday: closed
  • Thursday: 9am-4.30pm
  • Friday: 9am-4.30pm
  • Saturday: closed
  • Sunday: closed

Other ways to contact us