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Visit us at a customer service centre

Coronavirus (COVID-19): customer service centre updates

Rochdale customer service centre will reopen on Monday, 7 September 2020. All other customer service centres remain closed.

No appointments are necessary.

Please make sure you:

  • Only attend in person if absolutely necessary - you can continue to access services online or over the phone.
  • Don't attend if you or any of your household are showing any coronavirus symptoms or are self-isolating.
  • Attend on your own if you can, to help with social distancing, and keep your stay as short as possible.
  • Use the entrance to the left at the front of the building which will be clearly signposted.
  • Wear a face covering throughout your visit, unless you're exempt.
  • Follow floor markings, signs and instructions during your visit.
  • Avoid eating or drinking apart from in the cafe area.

We're carrying out additional cleaning and have installed hand sanitising stations to help make your visit safer.


We've 7 customer service centres based in libraries across the borough. Please check the details on this page to see which have self-serve facilities and which have staff on hand to help you.

Sorry, we're closed on bank holidays. See service changes over bank holidays.

Rochdale customer service centre - open

Address: Rochdale Central Library, Number One Riverside, Smith Street, Rochdale OL16 1XU.

Facilities and services: this is a staffed customer service centre.

You can use a limited number of computers and phones for FREE to access council services only. This includes to progress benefit claims, universal credit applications, school admission applications, council tax support applications and more.

Opening times: the customer service centre is open during the following hours. You don't need an appointment.

  • Monday-Friday: 9am-5pm
  • Saturday and Sunday: closed

Heywood customer service centre - closed

Address: Heywood Library, Lance Corporal Stephen Shaw M C Way, Heywood OL10 1LL.

Facilities: this is a staffed customer service centre.

You can:

  • Get face-to-face help and advice about any council service from our customer service officers
  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9.30am-5pm
  • Tuesday: 9.30am-5pm
  • Wednesday: 9.30am-12.30pm
  • Thursday: 9.30am-5pm
  • Friday: 9.30am-5pm
  • Saturday: closed
  • Sunday: closed

Middleton customer service centre - closed

Address: Middleton Library, Long Street, Middleton M24 6DU.

Facilities: this is a staffed customer service centre.

You can:

  • Get face-to-face help and advice about any council service from our customer service officers
  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9am-5pm
  • Tuesday: 9.am-5pm
  • Wednesday: 9am-12.30pm
  • Thursday: 9am-5pm
  • Friday: 9.30am-5pm
  • Saturday: closed
  • Sunday: closed

Littleborough customer service centre - closed

Address: Littleborough Library, Hare Hill Park, Littleborough OL15 9HE.

Facilities: there are no staff available here for face-to-face advice. This is a self-serve customer service centre.

You can:

  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours. .

  • Monday: 9.30am-7pm
  • Tuesday: 9.30am-5pm
  • Wednesday: closed
  • Thursday: closed
  • Friday: 9.30am-5pm
  • Saturday: 9.30am-12.30pm
  • Sunday: closed

Milnrow customer service centre - closed

Address: Milnrow Library, Newhey Road, Milnrow OL16 3PS.

Facilities: there are no staff available here for face-to-face advice. This is a self-serve customer service.

You can:

  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9.30am-7pm
  • Tuesday: 9.30am-5pm
  • Wednesday: closed
  • Thursday: 9am-5pm
  • Friday: 9.30am-5pm
  • Saturday: 9.30am-12.30pm
  • Sunday: closed

Smallbridge customer service centre - closed

Address: Smallbridge Library, Stevenson Square, Rochdale OL12 9SA.

Facilities: there are no staff available here for face-to-face advice. This is a self-serve customer service centre.

You can:

  • Access computers, for free, to access council services
  • Access phones, for free, which you can use to call our Contact Centre

Opening times: the customer service centre is open during the following hours.

  • Monday: 9am-4.30pm
  • Tuesday: 9.30am-12.30pm
  • Wednesday: closed
  • Thursday: 9am-4.30pm
  • Friday: 9am-4.30pm
  • Saturday: closed
  • Sunday: closed

Other ways to contact us